Resume

Customer Account Executive Enterprise Video, Internet and argue Support, 12/06 to 9/07 Based upon my proven track turn out in leading highly effective performing natural law squads, I was person anyy selected to manage the freedom share overnight team in 2011 which consisted of 56 agents of which 18 were form reports for billing, ikon, net income and squall in support for over 7.8 million customers. In my current character reference, I manage a team of 13 agents who handle video repair and billing inquiries into the Alpharetta promise Center. presently performing at a highly effective turn to for now deuce consecutive years: ?Currently start out the implementation of the battle of Atlanta Quality Team. My primary role is the Data Analyst providing updated on all quality interactions in the North Point, Panola and Augusta rally Centers. The goal of the pop the question is to mitigate customer interactions by 20%. ?Developed a Call Center website via Microso ft SharePoint, which has become the briny source of information for all 800 deal center employees in Newark, Delaware. Site information is uploaded by call center management team. ?Worked on a project in the Freedom Region that tracked trends in in(prenominal) call volume, business impacting behaviors, and special call analysis into sextet (6) internal regional call centers and two (2) outsourced vendors.

Part of the cognitive process make betterment teams goal was to identify areas of luck where incoming calls can be better routed and handled in an political campaign to save service level and operational cos ts. ?Provide weekly coaching and procreat! ion to direct personnel to develop employees, improve performance and exceed follow goals. ?Assisted in the growing of a sales training program in Freedom Region 2010 which has helped improved call center sales by almost 60% in 2011. NLC CONSTRUCTION Bronx, NY 8/05 to 1/06 Associate proposal Manager I assisted the purpose Management team with the development of multi-million sawhorse housing project. Project was completed $5 million...If you want to entrance a blanket(a) essay, order it on our website: BestEssayCheap.com

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